DEMONSTRATIONS / ACTIVITIES Monday, October 8, 2001 - Breakfast to the Stars MRA will honor its Past State Presidents and will present the Restaurateur Hall of Fame Award and the Distinguished Service Award. ServSafe There will be ServSafe classes Monday, October 8, 2001 and Tuesday, October 9, 2001 beginning at 8 a.m. Bar Code Alcohol Awareness Training There will be Alcohol Awareness Training classes Monday, October 8, 2001 and Tuesday, October 9, 2001. Classes are co-sponsored by Anheuser Busch. How to be a Compelling Company for Employees and Customers Monday, October 8, 2001, Seminar conducted by Fred Martels and Kathy Pennell. Fred Martels is a professional speaker, trainer and consultant. He is president of People Solution Strategies and works with organizations who want to reduce employee turnover and increase customer loyalty so they can grow their business. As a senior human resource executive, Martels spent over 25 years creating systems and processes that propelled Dierbergs Markets in St. Louis, Missouri to nationally recognized leadership in the retail industry. Through Martels’ leadership, Dierbergs was the recipient of the Arthur Anderson Enterprise Award for Best Practices in Motivating and Retaining Employees and For Exceeding Customer Expectations. His innovative approach to employee satisfaction reduced employee turnover at Dierbergs to just one third the national average while increasing customer loyalty. This leading employee-relations expert now shares his message of retention, loyalty and growth with organizations throughout the country. Martels is a member of the National Speakers Association, Society for Human Resource management and American Management Association, and a faculty member for the National Grocers AssociationŐs Enterpreneurial Institute. Fred Martels is the author of “How to be a Compelling Company for Employees and Customers” and the co-author of “The Teenage Worker Retention and Motivation Study.” Kathy Pennell is an organizational psychologist. She is a professional speaker/consultant and has led hundreds of seminars across the country. Pennell has worked with organizations throughout the US for 16 years as an internal and independent consultant. She assists organizations in enhancing their most prized assetŃpeople. She specializes in motivation. She is the expert in delivering customized seminars and providing performance improvement strategies that inspire people to make positive change. Pennell is the President of Kathy Pennell and Associates and partner of Teenage Workforce Solutions. She holds a MasterŐs Degree in Industrial/Organizational Psychology from Southern Illinois University. Pennell has served as an adjunct professor in the School of Business and Management at Webster University, St. Louis MO for the past ten years. Pennell is co-author of a newly released book, “The Teenage Worker: Retention and Motivation Study” and author of “Employee Surveys From Start to Finish.” Kathy Pennell speaks at national, regional and local conferences and conducts customized seminars for organizations across the United States. Celebrity Chefs on Stage Chef of the Year and President of the Chef De Cuisine, Chef Gerard Campioine, C.E.C Chef Steve Grontram, owner and operator of Harvest Restaurant Chef Steve Komorek, owner and operator of Trattoria Marcella Chef Reed Miller, Culinary School Hospitality Studies, Forest Park Community College Free Tickets Don’t miss the drawings for the St. Louis Blues tickets, St. Louis Rams tickets and St. Louis Cardinal tickets. Tickets will be at each booth. The more booths you stop at, the better your chances. Monday, October 8.